Expert Services

Globalscape EFT Expert Services

Expertly Managed & Worry-Free Transfers

DuvalleNET + EFT:
Certified Experts.
Zero Headaches.

These days, the number of systems to integrate and partners to onboard is only growing. Managing your MFT platform internally can quickly overwhelm your team—especially when they're already stretched thin.

That’s where DuvalleNET comes in.
Our certified MFT specialists take the pressure off your IT staff by managing your file transfer infrastructure end-to-end. From onboarding partners and configuring workflows to monitoring performance and ensuring compliance, we handle it all—so your team can focus on driving innovation, not troubleshooting file transfers.

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With our Professional Expert Services packages, a dedicated certified consultant will be assigned to your organization’s point of contact. This consultant will conduct regular scheduled meetings and consult with you on ongoing projects, review any support issues, and assist in optimizing the implementation of your solution.

Expert Services Packages

All packages include the same core Expert Services. Choose a tier based on how much time and proactive coverage you want.

BasicPLUS

$6,000 / year
60 hours per year
(5 hours per month)
✓ 2 in-place EFT upgrades included
  • 60 annual consulting hours
  • 2 in-place EFT upgrades
  • 1 Health Check
  • Mon–Fri support (CST)
Most Popular Entry

Standard ValuePlus

$15,500 / year
120 hours per year
(10 hours per month)
  • 120 annual consulting hours
  • 2 in-place EFT upgrades (or two HA cluster environments)
  • 2 Health Checks
  • Priority scheduling and engagement
Support Coverage:
Monday to Saturday (excluding holidays)

Americas: 8:00 AM – 6:00 PM CST
Europe: 8:00 AM – 6:00 PM CET / CEST
Best Value

Enterprise Premium

$28,950 / year
240 hours per year
(20 hours per month)
  • 240 annual consulting hours
  • 4 in-place EFT upgrades (or four HA cluster environments, e.g., Prod/Dev/Stg/Test)
  • 2 Health Checks
  • Priority scheduling and engagement
Support Coverage:
Monday to Saturday (excluding holidays)

Americas: 8:00 AM – 6:00 PM CST
Europe: 8:00 AM – 6:00 PM CET / CEST

* Hours are allocated monthly. Unused hours do not roll over month-to-month.

What Varies by Expert Services Tier

All DuvalleNet packages include the same core Expert Services. The items below vary by tier — and show how they compare to Fortra’s offering.

Feature Fortra Upgrade+ DuvalleNET
Basic Plus		 DuvalleNET
Standard Value		 DuvalleNET
EnterprisePremium
Monthly Expert Services hours 1 hr / month 5 hrs / month 10 hrs / month 20 hrs / month
Total annual hours 12 hours 60 hours 120 hours 240 hours
Health Checks included Yes Yes Yes Yes
In-place EFT upgrades 2 per year
(upgrade execution only) 		2 per year 2 per year
(two upgrades on one HA cluster) 		4 per year
(two upgrades on two HA clusters, e.g., Prod / Dev)
Project management support — — Included Included
Support coverage During upgrade only Mon–Sat (CST) Mon–Sat (CST / CET) Mon–Sat (CST / CET)
Engagement level Upgrade execution only Operational support Operational + project support Priority, ongoing engagement
DuvalleNet – Annual Price — $6,000 $15,500 $28,950
Fortra – Annual Price $6,000 $9,000 $26,000 $50,000
DuvalleNet Savings vs Fortra 33% 40% 42%

Material savings at every tier
 DuvalleNet delivers ongoing expert services at a substantially lower annual cost.

* Fortra pricing shown for comparison purposes; final scope and pricing are governed by the executed agreement.

All DuvalleNet Expert Services packages provide the same foundational level of support and access. The differences between tiers are the number of hours, upgrade allowances, and additional services — not the quality of expertise.

Every package includes:

  • A dedicated, certified Globalscape EFT consultant
  • Scheduled working sessions with your assigned consultant
  • Monthly Expert Services hours (allocated by tier)
  • Support for EFT Configuration and Administration
  • Assistance with automations and Advanced Workflows
  • Help with deployments, environment changes, and enhancements
  • Troubleshooting for support issues and operational questions
  • Guidance on best practices and platform optimization
  • Upgrade assistance and post-upgrade validation (upgrade count varies by tier)
  • Health Check services (included by tier)
  • Ongoing advisory support for day-to-day EFT operations
  • Architectural Diagram & Solution Architect Review
  • Support coverage Monday–Saturday with coverage aligned to CST and CET time zones
  • Predictable annual pricing with no ad-hoc SOWs required